rt99Privacy Policy & Data Protection

Welcome to rt99. We understand how important your personal data is. This Privacy Policy explains how rt99 collects your information, why it is collected, how long it is retained, and how it is kept secure. This policy applies to the rt99 website, mobile app, and all associated services.

By registering with or using rt99, you are considered to have read and accepted this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform and contact our support team.

Rt99 only collects information that is necessary. No excessive or irrelevant data is requested. The types of information we collect are explained below in three categories:

We collect information directly from you through registration forms, KYC submissions, support interactions, and platform usage. Certain technical data is also collected automatically, which is essential for security purposes.

Rt99 uses the data it collects for the following purposes only. Each purpose is specific, and your data is never used beyond what is necessary:

• For account registration, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To verify your identity and prevent fraud and money laundering.
• To maintain platform security and detect suspicious activity.
• To send you important account-related notifications.
• To inform you about promotional offers and bonuses with your consent.
• To manage responsible gaming features and identify potentially risky behavior.
• To meet legal and regulatory obligations.
• To improve service quality and enhance the overall user experience.

Rt99 does not sell your personal data to third parties. However, information may be shared in the following limited circumstances and under specific conditions:

• Payment Provider: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process deposits and withdrawals.
• Technology Partner: Game providers or security software companies contracted with rt99 receive only the data strictly necessary for their services.
• Legal Authorities: Information may be disclosed to regulatory bodies or law enforcement agencies based on a court order or valid legal request.
• Fraud Prevention: Information may be verified against industry-standard anti-fraud databases where necessary.

In all of the above cases, third parties are contractually bound to comply with our privacy standards. They may not use the data they receive for their own purposes.

Cookies and similar technologies are used on the rt99 platform to enhance your experience. Cookies are small text files stored in your browser.

• Essential Cookies: Required to maintain your login session and ensure security — disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: To understand how many users are viewing which pages — fully anonymised data.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

Rt99 applies industry-leading security standards to protect your personal data. Our technical and administrative safeguards include:

• All data transmissions are secured with 256-bit TLS/SSL encryption.
• Sensitive data stored in the database, such as passwords, is kept in hashed form.
• Firewalls and intrusion detection systems are active on all servers.
• Regular security audits, including penetration testing, are conducted.
• Only authorized personnel may access data, and only to the extent required.
• Two-factor authentication (2FA) is available to secure your account.
• In the event of a data breach or security incident, affected users will be notified within 72 hours.

No data transmission over the internet is completely risk-free. We use industry best practices, but we cannot guarantee 100% security. Keep your password strong and never share it with anyone.

Rt99 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account Information: Retained for up to 5 years after account closure for legal and regulatory purposes.
• Financial Transaction Records: Retained for a minimum of 7 years — this is a legal requirement.
• KYC Documents: Up to 5 years after account closure.
• Technical Logs: Automatically deleted after 90 days.
• Marketing Consent: Remains active until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

Under rt99's Privacy Policy, you have the following rights, all guaranteed in accordance with international data protection standards:

To exercise any of the above rights, contact our support team. We are required to respond to your request within 30 days. In some cases, complete deletion may not be possible due to legal obligations — we will explain the reason if that applies.

Rt99 is strictly for users aged 18 and above. Minors are not permitted to register or use the platform under any circumstances.

• Age is verified at registration, and age-related documents are requested as part of the KYC process.
• If an account holder is found to be under 18 years of age, the account will be closed immediately.
• We do not collect or store any personal data from minors.
• If a parent or guardian suspects their child is using this platform, please contact our support team immediately.

Rt99 may update this Privacy Policy from time to time. If significant changes are made, you will be notified in the following ways:

• Via a clear notification upon logging in to the platform.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be revised.

Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree to the new policy, you may request that your account be closed.

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our data protection team will assist you as promptly as possible.

For answers to common questions, visit our FAQ Page page. Your privacy is our top priority.